Frequently Asked Questions
Product and Size Information
What are the benefits of five-toe socks?
What are the benefits of five-toe socks?
Because the toes are separated, these socks easily absorb sweat between the toes, keeping your feet feeling fresh. They also support stable walking unique to five-toe socks. These socks are popular among those who prioritize foot balance and comfort.
Do you have any socks that are comfortable to wear even in the summer?
Do you have any socks that are comfortable to wear even in the summer?
Are there any socks recommended for bunions and flat feet?
Are there any socks recommended for bunions and flat feet?
While we do not offer medical or specialized products for the treatment or improvement of conditions such as bunions, we recommend the following products to alleviate foot strain and support comfortable walking:
【Main Features of FIVE Series】
~Recommended for standing work or extensive walking~
・Strong arch support: Powerful stretch material is used from the arch to the outer arch, firmly supporting the sole of the foot.
・Shock-absorbing air cushion: Patented air cushions are knitted into the forefoot and heel areas to reduce foot fatigue. They firmly protect your feet from the impact of standing work and walking.
・Excellent breathability and fit: The instep is mesh-knitted to prevent heat and moisture buildup, and a unique technique ensures an exceptional fit that naturally conforms to the shape of your foot.
・Secure non-slip grip: The non-slip grip on the sole prevents slippage inside the shoe and comfortably supports active movements.
【Main Features of THREE Series】
~Recommended when you want to be mindful of beautiful posture and gait~
・Gentle arch support: An air cushion in the center of the forefoot gently supports the center of gravity, and compression in the midfoot supports the arch.
・Stable posture and gait: By balancing the support for the soles of your feet, it naturally supports beautiful posture and correct walking. This series also includes a non-slip grip.
Care Instructions
May I use the dryer?
May I use the dryer?
To avoid damaging the fabric or non-slip sections, please refrain from using a tumble dryer. We recommend hanging the item to dry in the shade with the fingertips pointing downwards. Additionally, please use a laundry net when washing.
Orders & Shipping
I made a mistake with my order. Can I change it?
I made a mistake with my order. Can I change it?
Changes can be made before your order is shipped. Please notify us of the correct order as soon as possible via the contact form.
*Please note that we may not be able to accept changes if the order has already entered the shipping preparation stage.
How long does it take for an order to arrive?
How long does it take for an order to arrive?
For more information on shipping, please click here.
I entered the wrong shipping address. Can I change it?
I entered the wrong shipping address. Can I change it?
Changes are possible before the item is shipped. Please inform us of the correct address as soon as possible via the contact form.
*Please note that changes may not be possible if the item is already being prepared for shipment.
Do you offer gift wrapping?
Do you offer gift wrapping?
This service is available for customers who have purchased a paid gift bag.
*Please write the name of the product you wish to have gift-wrapped in the "Order Notes" field on the purchase screen.
*If the purchaser and the shipping address are different, please be assured that we will not include any items that show the price, such as delivery notes or price tags.
*Please note that we do not offer free gift wrapping.
Payments & Receipts
What payment methods do you accept?
What payment methods do you accept?
For payment methods, please check here.
I'd like a receipt, if possible.
I'd like a receipt, if possible.
After your product arrives, you can issue a receipt from your order history in My Account. Please click the "Receipt" button to print or save it as a PDF.
There is also a link to issue a receipt in the shipping notification email.
About stores
Where are your stores located?
Where are your stores located?
Our authorized retailers are listed below. Please feel free to visit them.
■TRAILER GARDEN
Hours: Tuesday - Friday 11:00 - 17:00, Saturday 10:00 - 18:00
Closed: Sundays and Mondays
Address: 14-10 Maruta, Shimotsu-cho, Kainan-shi, Wakayama 649-0121
Phone: 0734920287
We also hold limited-time pop-up events in various locations. This is an opportunity to see our products firsthand, so please come and visit. For information on pop-up events, please check our magazine or official Instagram.
